Through your personal computer or mobile device, you can participate in a virtual event from the comfort and convenience of your home, office, or anywhere else you choose. All formal program sessions will be recorded (excludes networking).

TOPHC is working diligently to prepare for this unique experience and will send you the necessary instructions a few days before the event. Make sure that the email address associated with your registration is accurate and up to date so that there is no delay in receiving our communications.

Every paid registration is connected to one individual and only one device (computer, laptop, tablet, phone) will be allowed to enter the Virtual Convention. The questions asked, and the networking conducted within that single login session are all tied to the account of the individual that registered for the virtual event.

Any major, modern browser is supported. This includes Google Chrome, Mozilla Firefox, Apple Safari, and even Microsoft Edge.

For the best experience we recommend accessing the platform on a laptop or desktop device, though it is responsive and compatible with tablets and smartphones. Tablets and smartphones are best suited for view-only experiences, as the platform relies on several technologies that are best compatible with full browsers (e.g. video chats).

A general rule of thumb is that any modern browser and high-speed internet connection (min. 5 Mbps download speed) is all that's really needed to run PheedLoop itself. Google Chrome is the recommended browser. You can test your internet speed here.

Everybody has different browser configurations and network settings/restrictions which, in extreme cases, may warrant trying a different browser and/or network just to have a clean environment to engage with the virtual platform. In case something isn't working, to isolate the root cause, we often suggest trying:

• Private/incognito window in your browser

• Different browser (see Supported Browsers above)

• Disabling any operating system level VPNs or firewalls which may be blocking a specific website

• Different network

• Different computer

If you continue to experience an issue after trying these options, please email tophc@oahpp.ca and share a full-screen screenshot.

If you experience technology restrictions due to your environment please visit https://support.pheedloop.com/article/485-identifying-and-solving-vpn-firewall-or-network-restriction-issues for advice on how to solve the issue.

On the morning of the event, you will receive a reminder email similar to the one you received a couple of days before the event. The email will also contain a link for logging into your account and accessing the event page. Once you are here, proceed to the Sessions tab, where you can add any session to your schedule by clicking the plus icon in the top left corner. From this tab, you will also be able to attend different sessions, read the session description and see who is speaking. You can view your personal schedule by going to the Program tab and using the filter to select Personal Schedule. Other area's to check out will be the Virtual Library that contains additional 5 - 15 minute recorded presentations, The Exhibit Hall to see and chat with our sponsors and view poster presentations and the Networking tab to engage with a variety of public health professionals from various settings.

Yes! You will be given the opportunity to select which sessions you’d like to attend virtually. It is up to you to decide which sessions interest you in a given time block and to attend those sessions as desired. You may attend as many or as few sessions as you want. All sessions will be recorded and available on the platform for 6 months for attendees to view and reference.

Oral poster presentations recordings are available for viewing in the Exhibitor Hall. We highly encourage attendees to visit the exhibitor hall, where you can explore and view the intriguing posters. Additionally, there will be a live Q&A session with poster presenters scheduled for 2:30PM - 3:15PM. To engage with a specific poster, simply click on the poster of interest within the Exhibitor Hall. Please note that there is a maximum of 25 people that can join at single time.

Yes! You will be able to see all session speakers along with their presentations.

We encourage you to ask questions at any time using the Q and A icon at the bottom of the screen. In this tab, virtual attendees can ask questions during the session. All participants in the session will then see these questions. Questions are not anonymous and will show the asking participants name. Questions will be directed to the presenters by the moderator during the live session or afterward as a follow-up. Attendees of that session have the ability to upvote questions of interest (upvoting is merely agreeing that a question needs to be answered by voting for its importance).

Yes! Your Virtual Convention registration includes access to all session recordings (except for the facilitated networking) after the event concludes for up to 6 months. Don’t worry, you can view any sessions you missed out on as soon as the recordings for those sessions are made available on the virtual platform. All recorded sessions will be available for you to access at no additional charge.

General sessions will not allow for audio/camera participation. However, when joining live with an exhibitor or an Oral Poster Presenter for QnA at 2:30pm, you will be prompted to review your audio and video device settings, and then click on the Join Live button to join the session. Once in the virtual room you can choose to turn off your camera and microphone and listen solely to the conversation and participate via the chat.